Meet the Team

We recognize that all our patients are unique and deserve to receive orthodontic care that reflects their individual needs. Our experienced and talented team is committed to working with you and your family to create a comfortable, stress-free, and rewarding orthodontic experience every time you visit our practice.

We are pleased to welcome you and your family, and we look forward to working with you.

Kristin

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Treatment Coordinator

I am involved with new patient consultations so I walk our patients through every step of the orthodontic process. I serve as a liaison between the patient and Dr. Walder, and provide counseling regarding financial plans, insurance, and budgets. I started working for a pediatric dentist after completing my program at Springfield Technical Community College in 1992. Since joining this office in 2004, I have learned a great deal about orthodontics. Our doctors create something beyond a nice smile and healthy teeth; they create the confidence that a nice smile encourages.

I have two boys that I adore; having children changes one’s perspective about the world. I am very close to my family and friends; I live in the same town as I grew up. I am passionate about life, cooking, eating, exercising, being outside, gardening, and travel. I have definitely been bitten by wanderlust!

 

Deby

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Treatment Coordinator

I have worked as a treatment coordinator here at Rigali & Walder Orthodontics since 1996. I welcome new patients and families into our practice, explain the process to begin treatment, help with appointments and finances, and answer any and all questions our patients have about their care. It’s such a pleasure to watch as patients grow and change throughout their treatment. It’s even better when we send them home with a beautiful smile!

My husband Michael, and I have one son, Michael, and three beautiful grandchildren: Patrick, Rylan, and Dillon. We also have two very sweet kitties named Millie and Shia. I love gardening, decorating, and vacationing on the coast of Maine.

 

Barbara

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Front Desk

I wear many hats here, but mostly I oversee the front desk in Northampton. My journey in the dental field began in 1978, and I was happy to become a member of the Rigali & Walder Orthodontics team in 2005. My favorite part of my job is our patients and their families. I really enjoy greeting them when they come in with a friendly smile and a hello. It is very rewarding to be part of the team that helps to create happy, beautiful smiles.

I am proud to be part of a very large family. I am the oldest of eight siblings. We are all very close and enjoy family gatherings often. I have two daughters, two granddaughters, and two grandsons. I enjoy music, skiing, walking, the arts, and spending time with my longtime friends.

 

Christine

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Front Desk

I have been part of this wonderful team since 2014. From our front office, you can find me scheduling appointments, updating patient charts, answering the phone, and monitoring accounts receivable. I also handle donation requests, ads and social media. One of my favorite aspects of my job is seeing each patient’s individual reaction to their smile results. They’re always thrilled, and leave with improved confidence.

At home, I have a husband and two children. I love to act, sing, dance, and attend conventions.

 

Cheri

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Front Desk

I am responsible for all duties that encompass the front desk — most importantly, making sure we are prepared and ready for the busy day ahead. I love meeting and greeting our patients and interacting with the children. I have also met a wonderful group of coworkers whom I enjoy very much. Everybody treats one another with respect. I not only have new coworkers but have made new friends as well.

I am married with two children who were patients here: Brett is a graduate of RPI and Zach is a junior at Union College. We also have a new golden retriever named Riley that we adore. I love sports and the great outdoors!

 

Diana

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Certified Orthodontic Assistant

In addition to assisting the doctors with patient care, I also help make sure we follow and comply with all OSHA standards and safety requirements. I love the sense of family in our office. I like that my job never gets boring; I am constantly moving and doing different things all the time. The best thing is watching our patients’ confidence grow with their treatment, and seeing that big smile at the end of treatment. I always look forward to going to work; not a day goes by without a good laugh.

I love spending my little time off with my husband, two children, and dog. In addition to being a certified orthodontic assistant, I’m also a certified medical interpreter, and work part-time in one of the local hospitals.

 

Lauren

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Certified Orthodontic Assistant

I have worked as an orthodontic assistant for over 20 years, here at Rigali & Walder since 2002.  I handle emergency calls on the weekends as needed and I do the ordering and inventory of the clinical and laboratory supplies for our offices.  I am a certified CPR instructor so I make sure everyone in the office keeps up with the current certification requirements.  I am also a member of the Greater Westfield Emergency Response Team.

Our team is an amazing group.  We are always looking for new and innovative ways to do things and to keep up with the latest technologies.  I love to see the look on my patient's faces the first time they look in the mirror after getting their braces off.  I live in Holyoke with my husband, David, and 2 dogs.  I don't get to spend nearly enough time with our grown children, grandchildren or great-grandchildren since they are scattered across the East coast.  I also love cooking, reading, watching movies, travelling and cheering on the Pittsburgh Steelers and The Boston Red Sox.

 

Taurie

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Certified Orthodontic Assistant

As an assistant, I have a great opportunity to work with people and get to know them on a personal level. Seeing how their smiles and confidence change over time, and how happy they are after each treatment, are just a few of the things that make my job so enjoyable. Our team is also great. We work so well together, and we know how to create a fun, comfortable, welcoming atmosphere for our patients.

I live in Easthampton with my two dogs, Finnley and Aiko. My free time is spent reading, taking walks, and playing video games.

 

Dawn

Certified Orthodontic Assistant

I serve as the director of patient flow.  I manage the assistants’ schedules to make sure our patients have all the time they need to receive the quality of care they deserve. Since 1996, I have enjoyed working with my second family at Rigali & Walder Orthodontics. From our patients to my team, I love being around so many wonderful people all day long.

My husband and I live in Granby with our daughter and two German shepherds. Our daughter loves sports and we help coach her teams!

 

Melissa

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Certified Orthodontic Assistant

I love the hands-on aspect of being an assistant, and working with patients when they’re excited about the changes braces will make with their smiles and in their lives. It’s great to see the results at the end and how happy our patients are to have a beautiful smile. Since I had braces in the past and currently have Invisalign®, I can easily relate to what my patients are going through. I can honestly say it’s worth it!

I’m happily married and have a kitty that I adore. I enjoy crocheting and cross-stitching, playing video games and board games, and reading.

 

Donna

Financial Coordinator

As one of the newest members of the Rigali and Walder Orthodontics team, my responsibilities are to contact the insurance companies of our patients to inform them of their orthodontic benefit and to process insurance claims for their treatment.

My husband, Tom and I live in Florence.  We have a very talented and kind son, Joey and daughter-in-law Jo.  And, the cutest, funniest and most loveable grandchildren ever, Ethan and Olivia.

 

Robin

Certified Orthodontic Assistant

I work on Patients and I am also an Assistant Coordinator which means I make sure to keep the schedule flowing. I start my day assigning assistants to specific columns for appointments. I have learned so much and have seen so many changes in technology since I started this job. It has been amazing and I love this field more and more. I have been With Rigali and Walder for 18 years.

I Live in Southampton.  I have two kids and three step girls. I am engaged to my Soul mate Jim. We foster animals and Volunteer for a rescue Rainbow Rescue in Chicopee, Ma . We enjoy going to the races on our free time and gardening.

 

Chloe

Certified Orthodontic Assistant

I have worked at Rigali & Walder since 2014. I was hired here after I did my internship during my schooling at Porter & Chester Institute.  My interest in Orthodontics came from my younger sister having extensive treatment due to a cleft palate/lip.  I saw how it really changed things for her.  She now has a beautiful smile and confidence that she didn't have before and I love that I get to help do that for others.  My co-workers are like my family and I really love the work we do here. 

My free time is spent with family, friends and my boyfriend.  I love to cook, read and spend time outside.  

 

Enjoy our Meet the Team Video!

https://youtu.be/sls3DmK7XSc

 

 

 

 

 

 
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